Did not attend (DNA). Cancellations or amendments should be made as soon as possible, however, Elite Recovery Plymouth reserves the right to charge users 50% of their appointment for cancellations made within less than 24 hrs notice or when no cancellation notice has been made. In case of DNA, the customer will be charged 50% of the full price meaning they will only receive a 50% refund. Please note appointments that have been payed in advance online cannot be cancelled via a cancellation link. In order to cancel your appointment, please email me with your name, date of birth, and information regarding the date and time of your appointment. I will then processes your cancellation within 24 hrs and issue your refund. Refunds made through Stripe can take 2-3 working days to reach your bank account.
Appointments. All our appointments have the length of time stated next to the service type. When receiving your confirmation email, you will notice an extra 15 minutes added on top of the session duration. For example, when booking Sports Massage (30 minutes), your confirmation will show 45 minutes duration. In this case, your session will run for 30 minutes and not 45 minutes. The extra 15 minutes is for me to prepare for the next clients arrival.
Payments and charges. Payments may be made via cash or credit/debit card. Some online services on the website require card payment in order to book your session. If you are unhappy with this and wish to pay by cash, please contact me via email to book your appointment.
Children. We request that individuals under 16 years of age are accompanied by a responsible adult.
Data Protection. Elite Recovery Plymouth adheres to policies as described in the GDPR and DPA 1998. For more information on our data storage or to request your personal data, please refer to our privacy policy.
Complaints. In the event of a complaint please contact me via email on eliterecoveryplymouth@gmail.com. I will do my very best to resolve the issue in question.
Gift Vouchers. These are valid for 12 months from purchase. To book an appointment using A gift voucher, please select the gift card bookings option when selecting the service on the booking system.